Shipping Policy
Shipping Policy
Thoughtful Fulfillment, Clear Delivery
At Evergina™, we want the journey from checkout to delivery to feel simple and transparent. This Shipping Policy explains how your order is prepared, dispatched, tracked, and delivered, along with the steps to take if something unexpected happens along the way.
Designed for Modern, Flexible Shopping
Evergina™ offers a varied collection of women’s apparel through an efficient fulfillment network. Depending on the item and destination, orders may be prepared by selected manufacturing or logistics partners before entering the carrier network.
A flexible network helps us offer a more varied wardrobe across categories and seasons.
Orders are prepared through established fulfillment channels based on product availability.
Packages move from fulfillment locations into international and domestic carrier networks.
Order Processing
Most orders require 2–4 business days for verification, preparation, and packaging before shipment.
During holidays, promotional periods, or other high-volume times, processing may take up to 5 business days.
Shipping Fee
A flat shipping fee of $5.99 applies to all orders unless another rate or promotion is displayed at checkout.
The shipping charge is shown before your order is submitted.
Tracking Updates
Once your order has shipped, we will send a confirmation email with tracking information when available.
Carrier activity may take 1–3 business days to appear after a tracking number is created.
When Should Your Order Arrive?
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
Delivery estimates begin after shipment and are not guaranteed arrival dates. Carrier disruptions, customs review, weather, local holidays, or other circumstances outside our control may affect delivery.
Duties, Taxes & Clearance
International shipments may be subject to customs procedures in the destination country.
- Import duties and local taxes may apply
- Any applicable charges are generally the recipient’s responsibility
- Customs processing may occasionally extend delivery times
Evergina™ does not determine local customs fees or government import requirements.
Need to Update Your Order?
We begin preparing orders shortly after checkout.
If you need to correct a shipping address or request a cancellation, please contact us at service@evergina.com within 12 hours of placing your order whenever possible.
Once an order has entered processing or has already shipped, we may no longer be able to modify or cancel it.
Lost or Damaged Shipments
Damaged on Arrival
If your package or item arrives visibly damaged, please contact us within 72 hours of delivery. Include your order number and clear photos of the item and packaging so our team can review the issue and provide the appropriate resolution.
Confirmed Lost in Transit
If the carrier confirms that your parcel has been lost during transit, contact our customer support team so we can review the shipment and arrange the appropriate next step, which may include a replacement where applicable.
Questions About Your Delivery?
Contact us at service@evergina.com. For faster assistance, please include your order number and a short description of your shipping concern.