Return & Refund Policy
At Evergina™, customer satisfaction is an important part of our service experience.
We want you to feel confident when shopping with us. This Return & Refund Policy explains our guidelines for product returns, replacements, and refund requests.
1. Return Period & Eligibility
We provide a 30-day return period after your order has been delivered.
To qualify for a return, items must meet the following requirements:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information must be provided
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email: service@evergina.com
Please include:
- Order number
- Reason for return
- Photos or additional information if applicable
Once your request is reviewed and approved, we will provide return instructions.
Important:
Please do not send items back before receiving return authorization from our team. Unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Items
We recommend checking your order carefully after delivery.
If your product arrives:
- Damaged during shipping
- Different from the item ordered
- Defective upon arrival
Please contact us as soon as possible with supporting details.
Our team will review the situation and work with you to provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Items that show signs of use, damage, or modification
- Products returned without original packaging when packaging is required
- Customized or specially prepared items
- Clearance or final sale products
- Gift cards
If you are unsure whether your order qualifies, please contact us before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, we recommend the following process:
- Request a return for the original product
- Wait for return approval and inspection
- Place a new order for the replacement item
This helps ensure faster processing and availability of your preferred product.
6. International Customer Returns
For customers outside the United States, return requests are subject to the same eligibility requirements.
Please note:
- Customers may be responsible for return shipping costs unless the item arrives damaged or incorrect
- International return shipping times may vary depending on location
- Customs fees or import charges are not refundable
7. Refund Process
After your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before funds appear in your account
If you have not received your refund after the processing period, please contact us:
Email: service@evergina.com
8. Return Shipping Information
Before sending any return package, please contact Evergina™ customer support to receive the correct return instructions.
Returns sent without prior approval may experience delays or may not be accepted.
Customer Support
For any questions regarding returns, refunds, or order assistance, please contact:
Evergina™ Customer Service
Email: service@evergina.com
We are committed to providing a simple, transparent, and customer-focused shopping experience.
Thank you for choosing Evergina™ —
creating smarter solutions for every journey.