Return & Refund Policy
Return & Refund Policy
A Clearer, Easier Return Experience
At Evergina™, we want you to feel comfortable when shopping with us. This policy explains when an item may be returned, how to request a return, what happens during review, and how approved refunds are issued.
Time to Decide What Works for You
Eligible return requests may be submitted within 30 days after your order is delivered. Because Evergina™ offers women’s apparel, we recommend trying garments on carefully and keeping all original tags attached until you are certain you wish to keep the item.
Return Eligibility
To qualify for a return, the item should generally be:
- Unworn and unused
- In the same condition as received
- Returned with original tags where applicable
- In original packaging when reasonably possible
- Accompanied by proof of purchase or order details
Start a Return
Before mailing anything back, contact us at service@evergina.com.
Please include your order number, the item involved, and the reason for your request.
If the return is approved, we will provide the applicable instructions and, where available, a return shipping label.
Damaged or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Clear photos of the item, packaging, and affected area may be requested so our support team can review the issue efficiently.
Return Exceptions
Certain products may not be accepted for return because of hygiene, personalization, condition, or final-sale restrictions.
- Items that have been worn, washed, altered, or damaged after delivery
- Products returned without original tags where tags were supplied
- Personalized or custom-made products
- Gift cards
- Final-sale or clearance items clearly marked as non-returnable
- Original shipping charges paid at checkout
If you are unsure whether your item can be returned, please contact us before sending it back.
Need Another Size or Style?
The simplest way to receive a different size, color, or product is usually to return the original item first and place a new order for the preferred option.
This helps avoid delays if inventory changes while the return is being reviewed.
14-Day Right of Withdrawal
Where applicable under European Union consumer law, eligible customers may have the right to cancel or return an order within 14 days after delivery without giving a reason.
Items should remain unused, unworn, and in substantially original condition with tags where applicable. Mandatory consumer rights remain unaffected by this policy.
What Happens After We Receive Your Return?
Once an approved return reaches the designated return location, it will be reviewed. We will notify you of the refund status after inspection.
- Approved refunds are issued to the original payment method
- Please allow up to 10 business days for refund processing after approval
- Your bank or payment provider may require additional time before the funds appear
If more than 15 business days have passed since your refund was approved, please contact us at service@evergina.com.
Please Contact Us Before Sending Anything Back
Return destinations may vary depending on the item and fulfillment location. For this reason, please do not send products directly to our company office unless our support team specifically instructs you to do so. The correct return address and shipping instructions will be provided after your request has been reviewed and approved.
Need Help With a Return?
Contact us at service@evergina.com. For faster assistance, please include your order number, product name, and a short description of your request.